Privacy Policy
Sanare Counseling Group
Effective Date: January 26, 2026
Last Updated: January 26, 2026
Sanare Counseling Group (“Sanare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://sanarecounselinggroup.com (the “Site”), use our online forms, book services, communicate with us, or otherwise interact with our services (collectively, the “Services”).
This Privacy Policy does not replace any separate HIPAA Notice of Privacy Practices (if applicable) that governs protected health information (“PHI”) we handle as a healthcare provider.
1) Who We Are
Business Name: Sanare Counseling Group, LLC
Email: [email protected]
Phone: +1 240-702-1866
Address:
5457 Twin Knolls Rd
Columbia, MD 21045
Service Areas: Maryland / Florida
2) What Information We Collect
We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
Contact information: name, email address, phone number, mailing address (if provided)
Scheduling information: appointment preferences, availability, communications preferences
Intake and administrative information: information you submit through intake/consult forms, including demographic details, insurance information, and presenting concerns (as applicable)
Payment and billing information: limited payment-related details (full card data is typically processed by our payment processor)
Communications: the content of emails, messages, form submissions, SMS/text messages, and phone calls you send to us
B. Information Collected Automatically (Cookies/Analytics)
When you access the Site, we may automatically collect:
IP address, device identifiers, browser type, operating system
pages viewed, time spent, clicks, referring/exit pages
approximate location inferred from IP address
cookie identifiers and similar tracking technologies
C. Information From Third Parties
We may receive information from:
Insurance verification / eligibility tools (when you request benefits verification)
Scheduling, EHR, or intake platforms you use to interact with us
Service providers that help us operate (analytics, website hosting, customer support tools)
Marketing/advertising partners (generally aggregated or pseudonymous data)
3) PHI / HIPAA (If You Become a Client)
If you become a client, certain information may be considered Protected Health Information (PHI) under HIPAA and/or state privacy laws. Our handling of PHI may be governed by a separate Notice of Privacy Practices and our clinical policies.
Important: Standard email and SMS/text are not guaranteed to be fully secure. Please avoid sending highly sensitive clinical details via non-secure channels unless we specifically direct you to a secure portal.
4) How We Use Information
We may use information to:
Provide and operate the Services (respond to inquiries, schedule appointments, send forms/links)
Verify benefits, coordinate billing, and process payments
Communicate with you about scheduling, reminders, intake steps, and service-related support
Improve our Site and Services (analytics, troubleshooting, performance)
Maintain security, prevent fraud, and protect our rights
Comply with legal, regulatory, licensing, and contractual obligations
With your consent where required, send administrative or informational communications
5) SMS/Text Messaging and A2P 10DLC Compliance
If you opt in to receive SMS/text messages from us, we may send messages related to your inquiry and services requested (e.g., scheduling, intake steps/links, appointment reminders, and customer support). Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and request help by replying HELP.
Non-Sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We maintain records of SMS consent when required (for example, the phone number, the consent language presented, and the date/time of opt-in).
6) How We Share Information
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may share information in the following circumstances:
A. Service Providers / Subprocessors
We may share information with vendors who help us operate our business and provide the Services (e.g., website hosting, analytics, form tools, scheduling tools, EHR/telehealth platforms, payment processing, customer support). They are authorized to use information only as needed to provide services to us and are expected to protect it.
B. Legal and Safety
We may disclose information if required to do so by law or if we believe disclosure is necessary to:
comply with legal process or government requests
enforce our terms, policies, or agreements
protect the rights, property, or safety of Sanare, our clients, or others
C. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
D. With Your Consent
We may share information when you direct us to do so or provide consent.
Important: We do not sell your personal information. For SMS specifically, we follow the non-sharing clause above.
7) Cookies, Analytics, and Advertising
We may use cookies and similar technologies to:
remember preferences and improve Site functionality
understand how visitors use the Site (analytics)
measure performance of marketing efforts
You can control cookies through your browser settings. Blocking cookies may impact certain Site features.
If we run online advertising, we may use tools like pixels or conversion tracking that collect aggregated or pseudonymous usage information. Where required, we will obtain consent for certain cookies/tracking.
8) Data Retention
We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide Services and support
meet legal, licensing, tax, accounting, and compliance obligations
resolve disputes and enforce agreements
Clinical records (if applicable) may have specific retention requirements under state law and professional regulations.
9) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10) Your Privacy Choices and Rights
Depending on where you live, you may have rights to:
request access to certain information we hold about you
request correction of inaccurate information
request deletion (subject to legal/clinical record retention requirements)
opt out of certain marketing communications
opt out of SMS/text by replying STOP
To make a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity.
11) Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information through the Site, contact us and we will take appropriate steps.
12) International Visitors
If you access the Site from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using the Site, you understand your information may be transferred to these locations.
13) Third-Party Links
Our Site may link to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their policies.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date above.
15) Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Sanare Counseling Group
Email: [email protected]
Phone: +1 240-702-1866
Address:
5457 Twin Knolls Rd
Columbia, MD 21045